Start with the experience
Room climate,
recovery and sleep.
108 negative accounts sit alongside 20 positive and 12 mixed accounts. Follow what happened when the hotel responded.
140relevant accounts
Independent intelligence for hotel decisions
See more in a hotel.
Hedonic investigates guest reviews across a hotel and its rivals to discover what people value, where the stay falls short, and what your next decision could change.
Decision CaseHotel acquisition · a real anonymised investigationFocus hotel / 1,004 accounts
A good address. An unfinished bargain.
The address works for guests. The bargain is less convincing: 165 negative accounts, 126 positive and 30 mixed. This is the only hotel of the ten where negatives outnumber positives in this finding.
What would make the stay feel as worthwhile as the address?
Explore this findingThe delivered bargain and next choice
The same question across all ten hotels.
positivenegativemixedunclear
Share of each hotel’s accounts0–40%
Focus hotel32.0%321 / 1,004
Rival 127.3%305 / 1,119
Rival 228.9%322 / 1,114
Rival 326.8%299 / 1,116
Rival 430.5%206 / 675
Rival 532.1%632 / 1,967
Rival 636.4%698 / 1,916
Rival 730.7%647 / 2,109
Rival 831.3%321 / 1,026
Rival 924.7%270 / 1,092
Count / full account base · Shared scale. These are reported experiences, not incident rates.
A small view into the complete demo. Change the finding above, or open the case to explore hotels, periods and the evidence.
What a closer look can reveal
One hotel.
More than one story.
Follow the promise of a stay into what guests actually received—and what deserves a closer look.
01 / The bargain
A strong address does not finish the bargain.
The address works for guests. But the room, paid benefits and service still have to deliver the stay they thought they bought. Here, value draws more negative than positive accounts.
183 / 190positive about location
165 / 321negative about value
02 / The room promise
An upgrade has to feel like an upgrade.
More space, a view or a distinct room can make the benefit real. A missing room grade—or a premium room that feels ordinary—can undo it. Follow the room that was promised into what the guest could actually use.
31 / 47positive about category or upgrade
12 / 47negative about category or upgrade
03 / The service handoff
A warm welcome can still leave the guest chasing.
Friendly contact can coexist with a request, repair or promised reply that the guest must keep pursuing. Preserve the warmth; investigate who carries the promise through and checks that the need was met.
257 / 286positive about welcome
37 / 59negative about follow-through
04 / The recovery outcome
The fan arrived. Did comfort return?
A fan, a repair or a room move records a response. The climate inquiry asks what happened next: did comfort or use return? Some stays recover; other responses fail, remain partial or end without a clear outcome.
4 / 37establish restored comfort or use
33 / 37do not establish guest relief
Made for the question. Open to the detail.
Go as deep
as the decision needs.
Each investigation takes its own shape. A broad finding opens into more specific questions, with the comparison and evidence available at every level.
When a hotel responds, what does it actually restore?
Room climate,
Focus hotel · 1,004 total accounts · 148 assessed for this climate and sleep investigation.
Groups can overlap. These accounts inform what to check now; they do not establish current condition.
Before the next chapter
Imagine knowing
your next hotel
this well.
What would you protect?
What could you change?
What might everyone have missed?
A fuller view for buying, improving and shaping a hotel.
Financial, commercial and technical diligence complete the picture.
Your hotel. Your investigation.
One hotel is enough
to begin.
Bring a hotel you own, advise or are considering. A question is welcome. Curiosity is enough to start.
Talk to RuiA case built around your decision.
We investigate the hotel and its relevant rivals. You receive a private Decision Case: the conclusions, comparisons and evidence, ready to explore and discuss.
An answer you can keep questioning.
Open a finding, examine the accounts behind it, or bring new context. Operating, commercial and property evidence can take the investigation further.
A clear beginning, with Rui.
Rui replies personally with where the investigation could help. We agree the useful work, fee and timing before you commission it.